Privacy Policy

Introduction

This Privacy Policy describes how Axion Living, a DBA of Unland Builders, LLC (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit our website or use our services, including installations of TVs, audio systems, home technology, and smart home systems.

We are committed to protecting your privacy and maintaining the security of your personal information. This policy explains our practices and your rights regarding your personal data.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, mailing address
• Booking Details: Services requested, preferences, installation requirements
• Communication Records: Messages, emails, customer service interactions
• Newsletter Subscription: Email address if you subscribe
• Service Agreements: Confirmation that you accepted our Terms and Privacy Policy

Information Collected Automatically

When you visit our website, we may automatically collect:

• Usage Data: Interactions with our site (pages visited, duration, clicks)
• Device Information: Browser type, operating system, device identifiers
• Analytics Data: Through tools such as Google Analytics
• Cookies: Small data files stored on your device to improve site functionality

You may disable cookies through your browser settings, though doing so may affect site performance.

Information Collected for Legal Consent

When you submit a booking or otherwise provide consent, we collect:

• Date and time of agreement
• IP address of the device used
• Device and browser information
• Booking or form submission details
• Version of the Terms of Service and Privacy Policy agreed to

This information is used solely to document legally valid consent.

Information Related to Installed Technology

For systems we install, we may collect or store:

• Device configurations
• System settings
• Diagnostic information for support purposes

All hardware remains your property. Any configuration data is retained only as needed for maintenance and support.

2. How We Use Your Information

We use the information we collect to:

• Provide services, installations, and customer support
• Schedule bookings and generate proposals
• Communicate with you about your project
• Send marketing communications (only if you opt in)
• Improve our website, operations, and services
• Process analytics to understand user behavior
• Comply with legal and regulatory obligations
• Trigger automated workflows such as confirmations or updates

We do not use your information for automated decision-making that produces legal or significant effects.

3. Information Sharing

We limit sharing of your information and only share it when necessary:

• Service Providers: Contractors, vendors, and technology partners who assist in delivering services
• Cloud Hosting Providers: Secure storage of customer data and booking information
• Payment Processors: If you make payments through our systems (we do not store full credit card details)
• Email and Communication Platforms: For newsletters or installation updates
• Legal Requirements: If required to comply with law or protect our rights
• Business Transfers: In the event of a sale, merger, or transfer of assets

We never sell your personal data for advertising or marketing.

4. Data Retention

We retain personal information only as long as needed to:

• Provide services
• Maintain accurate business records
• Meet legal and tax obligations
• Resolve disputes
• Enforce agreements

When data is no longer needed, it is securely deleted or anonymized.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit
• Access controls
• Secure cloud-based hosting
• Regular review of security practices

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access personal information we hold
• Request correction of inaccurate information
• Request deletion (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is processed

Residents of certain jurisdictions (such as California) may have additional rights under applicable privacy laws.

To exercise these rights, contact us using the information provided below.

7. Children’s Privacy

Our website and services are not intended for children under 13 years old, and we do not knowingly collect personal information from children.
If we learn that we have done so, we will delete the information promptly.

8. Cookies & Analytics

We may use cookies and similar technologies to:

• Improve site functionality
• Analyze usage
• Personalize content
• Support future marketing features

You may disable cookies in your browser settings at any time.

9. International Data Transfers

Your information may be stored or processed on servers located in the United States or other countries.
By using our services, you consent to such transfers in accordance with applicable laws.

10. Third-Party Services

Our website and systems may integrate with third-party services such as:

• Google Analytics
• Email marketing providers
• Payment processors
• Cloud hosting providers
• JobTread or other project management integrations

These services have their own privacy policies, and we encourage you to review them.

11. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our services constitutes acceptance of the updated policy.

Questions about our Privacy Policy? Contact us: